To check if you have the right contact upload list please ensure that

  • The uploaded sheet is a CSV or Excel formatted file. 

  • If using an excel file make sure your file contains data only on the first sheet, data on other sheets are ignored.

  • The Contact sheet is not empty

  • The Mobile Numbers are formatted correctly. To know more about the correct mobile format, click here: Mobile Format Rules

For a more detailed explanation of how to prepare your upload list click here: Preparing your contact database