How do I set up my phone to film myself and load it into the system?
You will need to log in via your mobile, you will see an Upload Video button, click that, and then Add Files. You can then select Files to browse your files and select to upload, or select Camera to film a new video and then upload.
How many videos can I store in the platform?
It depends on the plan you have signed up for. If you are unsure, please reach out to firstname.lastname@example.org
What is the maximum length my video can be?
It depends on the plan you have signed up for. If you are unsure, please reach out to email@example.com. We find that it is best to not have lengthy videos, as users will often not remain engaged for the entire duration.
How do I add a video to my Landing Page?
When you select the landing page to distribute, you can also select a video to have as part of the page (so ensure you have uploaded your video before you go to distribute). Bear in mind that the video will sit between content blocks A and B. You may want to utilise the video preview thumbnail on the landing page wizard to help plan around the video on your page (this setting can be found in the Page Settings tab).
What should I do if I get an error or a technical error?
Press the Support button on the bottom right hand corner of the page. Screenshots of the problem or error are very helpful.