Duplicate | The mobile number or email address has already appeared in this campaign's recipient list. |
Invalid | The mobile number or email address was not in a valid format. |
Opt-Out Contact | The contacts subscription status is false. |
Opt-Out Mobile | Contact has entered their mobile number or email address via the Manage Opt-outs page in a previous campaign. |
Enroute | Message has been submitted to the telco, it is currently awaiting delivery to the handset. After 48 hours with no delivery, it will transition to expired. |
Accepted | Currently sitting with the telco attempting to be delivered. |
Undeliverable | Telco reported an issue delivering to the number. Usually, because the subscriber was not found i.e. number not found. |
Expired | The message was attempted to be delivered for 48hrs and did not succeed to be delivered to the handset. If a phone is off/not in service. Sometimes a phone may need to be restarted to register with the telco correctly. |
Delivered | The message was delivered to the handset/mailbox. |
Opened (Email Only) | The email was delivered and opened. |
Bounced (Email Only) | The email was rejected by the mail server this can be due to:
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Polled | The message has been accepted by the Tall Bob platform and is being processed for sending to the Telco for delivery to the handset |
Rejected | Message was rejected when being sent to the telco. This can be for one of two reasons. 1) Mobile number exists within a 'spare' range of allocated numbers. 2) A message is sent on-net to a absent subscriber. E.g. A mobile number within a allocated number block, but does not have an active subscriber attached. |
Deleted | Message was sent to the telco and then deleted by them. |
Error | Message was not accepted by the telco. |
What does my delivery status mean? Print
Modified on: Tue, 3 Sep, 2024 at 8:28 AM
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