Opt-out is a process by which individuals can choose not to receive unsolicited information or services. Opt-outs are important because they give individuals control over their personal information and privacy, and they help to reduce the amount of spam and junk mail that people receive. Contacts have the option to unsubscribe from receiving messages by utilizing a link provided on the landing page or directly within the SMS. Upon opting out, the respective mobile number is registered in the 'Opt-out' list. This results in the restriction of sending SMS to that number from the account in question, encompassing the entire account rather than being restricted to a specific user.
This guide will explore the different ways in which a customer can manage their opt-outs
The above scenarios also apply to the Opt-out list for SMS and Emails
Adding an Individual Opt-out
Uploading Opt-out List
Deleting a Single Opt-out Entry
Deleting all Opt-outs
Exporting the Opt-outs
Example Opt-out list
Our platform accepts only CSV and Excel formatted files for Upload.
If your opt out file contains additional columns like 'First Name', 'Last Name' etc don't worry when you upload the file you will confirm which column contains the mobile numbers to be opted out and the remainder of the data will be ignored
Helpful Stuff
Looking for definitions that revolve around Mobile, SMS and Telco Industries, then click here
Other helpful contacts-related documents can be found here
If you ever need further assistance or someone to point you in the right direction you can email the team at [email protected]
